Warranty & Support

M2S warrants each Bike against defects in workmanship and materials for 365 days from the date of purchase. Proof of purchase is required for any claim. This warranty does not apply to normal wear and tear, improper assembly, improper or lack of maintenance, incorrect usage of parts or incorrect parts used on the bicycle, damage or failure due to impact from accident, abuse, negligence in use, and labor charge on any replacement bicycle. The User assumes all inherent risks in the use of the product, including, but not limited to personal injury, property damage and/or other losses. If you have any warranty / parts inquiry, please contact our customer service email at support@m2sbikes.com or visit our Customer Support Portal to diagnose and repair your problems.

This is an integrated and final statement of M2S Bikes limited warranty. M2S Bikes does not authorize or allow anyone to extend any other warranties, express or implied.  This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty.  M2S Bikes’ liability under this limited warranty shall be no greater than the amount of the original purchase price and in no event shall M2S Bikes be liable for incidental or consequential damages.

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Finding The Right Size For You

Finding The Right Size For You

When it comes to selecting the right bike for you one of the most important things to consider is the size of the bike.

At M2S Bikes we offer multiple sizes of most of our bike models to help provide greater riding comfort for our customers.

Generally speaking, our 16 or 17 inch frame sizes are considered a medium size and are ideal for riders between 5 foot 3 inches in height and five foot eight inches in height. Our 19 inch frame sizes are considered a large and generally provide the best fit for riders 5 foot 8 inches to six foot two inches in height. Our All Terrain R750 is available in a 22 inch frame size ideal for riders over 6 foot 3 inches in height.

When reviewing the size specifications of our bikes, the frame size measurement details the length of the seat tube when measuring from the center of the crank arm at the bottom braket to the top of the seat post tube. This is a common measuring standard for bikes that is widely used in the industry.

Another measurement to consider is the overall stand over height on the bike. This is the measurement of the distance from the ground to the top of the seat post tube measured in front of the seat where a rider would normally stand.

The final measurement to consider is the overall reach. We measure this length from the seat post to the center of the steerer tube on the top of the fork.

For more information on sizing related questions, please send us an email through our website and we’ll be happy to assist you in finding the right fit for you.

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The Choice: Mid Drive vs Rear Hub

The Choice: Mid Drive vs Rear Hub


One of the biggest decisions you’ll need to make when deciding on the type of bike you want to purchase is deciding whether you want a rear hub or mid drive motor.

In this video, we’ll walk you through some of the advantages that each motor has to offer to help make your decision as easy as possible.
Rear Hub Electric Bikes: The rear hub has the throttle only option, which is nice for times when you want to cruise along without pedaling. The rear hub also has a bit more power and can reach speeds of 28+ mph with no problem and very little pedaling. The rear hub uses a cadence sensor to operate the pedal assist mode, which can create a surge of power that’s not as smooth as the mid drive bikes. Another thing about the rear hub bikes is that they do really well on long climbs as long as you can maintain speeds of 7+ mph. At speeds below 7 mph the motor can bog down a bit and not perform as well. Generally when I am riding on singletrack trails with technical climbs the speed is around 2-3 mph, so the rear hub doesn’t excel in these types of situations. It does offer the throttle, however, which means that on really steep climbs that are too steep to ride you can push the throttle and it will essentially pull you up the hill.

Mid Drive Electric Bikes:  The mid drive has the advantage of using the torque sensor and cadence sensor, so it has a really smooth riding style that doesn’t feel as much like you’re riding an electric bike. It’s a really natural riding experience, but it does make you feel super strong and can provide three times as much power as the average rider. The advantage of the mid drive is that the torque sensor provides instant power and so it’s really easy to start from a full stop even on steep hills. The mid drive is my personal favorite for recreational trail riding and recreational rides where you want to get a light to moderate workout. It handles best on trails because as you come out of a corner and begin pedaling there is no delay in when the motor kicks in. It is also capable of climbing really steep technical hills at low speed, which is pretty common on singletrack trails.

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M2S Bikes Battery Range Information

M2S Bikes Battery Range Information

In the description section of all of our bikes you’ll find an estimated range for the bike. We try and provide the most realistic range possible for the bikes by using a formula to calculate battery size and motor output.

To calculate the range, we multiply the battery voltage by the amp hours of the battery to get total watt hours of the battery. For example, our XC Sport R500 model has a 48 volt battery 16 amp hour battery. The total watt hours of this battery is 768.

The XC Sport uses the Bafang 500 watt rear hub motor that has peak watt output of around 750 watts. What this means in a real world situation is that if you were to use the throttle only mode you would draw around 750 watts of power while riding. The end result is that you can travel at speeds of around 25 mph in this mode and could do this for around one hour before the battery would be depleted. As a result, you could expect a total range of 25 miles at top speed using throttle only mode on flat paved surfaces.

If you were to use a conservative setting in pedal assist mode you could expect to get a much longer range per charge. For example, on pedal assist level 3 you would be drawing around 300 watts of power and could easily travel at around 20 mph when pedaling. At this pedal assist level you would be able to use the bike for around two and a half hours before the battery was depleted, which would result in a total range of around 50 miles on flat paved surfaces.

As with any battery operated vehicle, the type of terrain and other conditions can greatly increase or decrease total range. If you live in a really hilly area and primarily ride off road, you should expect to get significantly shorter ride lengths. Ultimately it will be up to the rider to determine what a realistic range will be for them based on their weight, riding style and amount of pedaling they do during the ride. For situations when you are looking to take on longer rides, we recommend bringing along an extra battery.

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M2S Bikes Financing Information

M2S Bikes Financing Information

We offer financing as an easy and affordable way to own one of our bikes without breaking the bank. The process is straightforward and starts with determining how much of a loan you’d like to apply for.

We recommend going to our website and adding the bike you’d like to purchase, as well as all additional accessories such as fenders or extra batteries. Once you’ve completed your shopping, you can proceed to the checkout page to get a total cost of the items with shipping that you can use when filling out a credit application under the financing section on the M2SBikes.com website.

Generally, the approval process takes 5-10 minutes during business hours and you should receive a decision via email. If not, please check your spam folder. Once your loan is approved the next step is to complete the loan documents, which will be emailed to you. Once all loan documents have been signed and approved, the final step is to head back to our website and check out by going to the shopping cart and selecting  “Check” as payment type of the checkout page.

I hope this video helps you get on the path to owning one of our bikes today. If you have any questions about financing or check out, please contact me by emailing eric@m2sbikes.com

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Home     The Bikes   About M2S Bikes  Owner's Guide   Support  Contact Us

Email: sales@m2sbikes.com   support@m2sbikes.com   Phone: 828-676-3808

Home     The Bikes   About M2S Bikes  Owner's Guide   Support  Contact Us

Email: sales@m2sbikes.com   support@m2sbikes.com   Phone: 828-676-3808