Video Transcript: Your electric bike comes with a powerful Lithium Ion battery that should provide years of riding enjoyment if cared for properly. In this video, we’ll walk through the steps you’ll need to take to charge your battery and properly care for your battery.

You can remove the battery from the bike by using the key on your bike and pulling the battery out toward you. Please take care not to drop the battery as this could damage the cells inside the battery case. To charge the battery you will want to plug in the charger that came with your bike to the battery first and then plug it into the wall.

Your charger will show the state of charging through the use of an LED light that shows red when charging and green when fully charged. Charging generally takes around four to six hours to complete.

If you’d prefer to charge your battery while the battery is still on the bike, that’s perfectly fine as well.

In general, the batteries should be topped off after each ride to get the most life out of the batteries. The battery has an onboard Battery Management System that prevents the battery from discharging below 30 percent during a ride, so when the display shows the battery is empty it has a 30 percent charge remaining, which helps prevent damage to the battery by discharging too deeply.

If your battery runs out during a ride, it’s important to try and limit the use of the battery until you’re able to get it charged back up again as using the battery once it has reached the 30 percent thresh hold can cause permanent damage to the battery and result in shorter rides in the future.

One important thing to keep in mind is that after a long ride the battery may be warm from use. If the case feels warm to the touch it’s a good idea to wait until the battery cools down before beginning to re-charge.

Like all lithium ion batteries, it’s important to keep the batteries cool, which means not storing them in direct sunlight on a hot day. We also recommend not storing your batteries in cold conditions as this will deplete the charge on the battery and could cause the battery to dip into the 30% reserve and cause damage to the battery.

When storing the battery for longer periods of time, it’s a good idea to leave the battery at about 75% charge. Over time the battery will slowly discharge naturally, so it will need to be re-charged every 3 months in order to prevent it from discharging below the 30% safety zone.

I hope this video has helped provide more insight about the proper care of your battery. If you have any questions, please email

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